Custom Mobile Web App Development for a Leading Managed Printing Services Provider
The challenge
Our client, a prominent managed printing services provider, sought to replace their decommissioned Excel-based tool. They required a more dynamic, user-friendly, and efficient solution capable of handling complex configure-price-quote (CPQ) functions. Additionally, they needed a unified platform to manage their sales funnel effectively, rather than disconnected Excel spreadsheets.
The solution
We designed and implemented a robust CPQ tool as a web-based application to streamline the quoting process for managed print services. This tool allowed users to efficiently configure products, accurately price services, and generate quotes swiftly.
Moreover, it served as a central platform for managing the sales funnel, improving the client's oversight and control. The web app was integrated with a cloud-based CRM (customer relationship management) system, facilitating automatic data exchange and feeding directly into KPI reporting.
The results
Effco’s custom web app development services led to the following benefits for our client:
Enhanced efficiency and control
Our CPQ tool significantly streamlined the sales process, enabling the client to manage their sales funnel from one central platform. This consolidation improved the client's oversight and control, leading to greater efficiency.
Data entry automation
The integration of the CPQ tool with the cloud-based CRM system facilitated automatic data exchange. This eliminated manual data entry, reduced errors, and fed directly into KPI reporting, simplifying performance tracking and improving decision-making.
User-friendly interface
The intuitive web app design and user-friendly interface eased the transition for the client's team, reducing the time spent on each quote and improving overall user experience.
Increased quote accuracy
The advanced features of our CPQ tool allowed for more precise pricing and configuration. This led to increased quote accuracy, enhancing customer satisfaction.
Cost savings
By replacing the decommissioned Excel tool with an efficient web app, our client saved significant time and resources, leading to cost savings and increased profitability.
Future-proof solution
The scalable, web-based CPQ tool is ready to adapt and grow with the client's business, ensuring it remains a valuable asset for the long term.
This digital transformation case study highlights how high-quality web app development can streamline internal processes leading to both an improved customer experience and a more effective sales funnel with increased profitability and reduced resource requirements.